Shipping and Returns
Shipping Information
All orders will be processed within 48 hours daily and shipped the next business day
Shipping may vary but usually takes 3-11 business days depending on your location.
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Returns
If you are not happy with the products you've received and would like to arrange a return, please send an email to TheAvianCompany@gmail.com. Our Support staff will help you complete a return for any of the following within 30 days of purchase: (a) unmodified or unused product in original packaging; (b) product damaged in transit; or (c) if the incorrect item was received. If the product(s) was purchased over 30 days ago or has been modified, soldered, damaged or the original state has been altered in any way. The Avian Company reserves the right to deny the return.
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If you did not purchase your product directly from us we recommend initiating a return from the seller which you have purchased it from for further assistance.
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General Return Guidelines
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All returns must be initiated, by email at TheAvianCompany@gmail.com, within 30 days of purchase.
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All returns must be authorized by Support prior to sending any Product(s) back.
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Returns must include all parts, pieces and accessories included with the Product(s), including packaging. Your return may be denied if it is received in incomplete or damaged condition.
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Refunds, if applicable, will be applied to original payment method or store credit.
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Returns may take up to 2 weeks to process, not including transit times.
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Replacement orders cannot be modified to include different or additional Product(s).
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The Avian Company will pay/refund return shipping charges if the damage is found to be related to a manufacturer error.
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Returns for orders older than 30 days are eligible for replacement or store credit only.
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We reserve the right to limit support and deny returns on items that were purchased over 30 days ago, ding and dent items, old version releases, and products that cannot be restocked.
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Eligibility for Return of Modified Items is determined on a case-by-case basis; we cannot guarantee eligibility for modified items.
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For best service and lowest risk of loss/damage to your return, we suggest that it is sent via a trackable shipping method. Lost packages that are sent via non tracked methods are not guaranteed. We also suggest using a box or reinforced padded envelope at a minimum
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Customer Service
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